Frequently Asked Questions
Discover everything you need to know about the world of Serge Lutens.
What is the best way to preserve my Serge Lutens fragrance?
To maintain the integrity of your perfume, we recommend storing the bottle in its original box, away from direct sunlight, heat, and humidity.
Do you offer international shipping?
Yes, we ship to a wide range of international destinations. Shipping costs and delivery times vary by country and will be calculated at checkout.
Are your products authentic?
All products sold on our official website are 100% authentic, directly from the House of Serge Lutens in Paris.
What is your return policy for beauty products?
We accept returns within 14 days of receipt, provided the product remains in its original, unopened, and sealed packaging for hygiene reasons.
Can I request samples with my order?
Complimentary samples are often included with every order, allowing you to discover new olfactory stories from our collections.
What payment methods do you accept?
We accept major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.